Emergency help for Shopware & WordPress
Shopware emergency support: shop down or hacked?
Tell us what happened. On working days (Monday to Friday, 9:00–17:00 CET) you get a written first assessment within 4 hours – in English or German, with the likely cause, the next steps and a fixed price. From €390 excl. VAT.
If you report it after 17:00, the 4 hours start at 9:00 on the next working day. At the weekend we reply as soon as possible if someone is on duty.
Agencies: report an emergency for your client’s shop. We can work under your agency’s name.
- from €390
- standard, excl. VAT
- from €590
- express with priority, excl. VAT
- 4 hours
- to the written first assessment, on working days
Report an emergency
Once the shop is running again
When the shop is stable, we make sure the same thing doesn’t happen again.
Secure it
Hack clean-up, system hardening and a security check.
Shopware security check →Keep it up to date
Shopware and plugin updates on staging first, then live.
Shopware updates →Ongoing care
Updates, priority in emergencies and, from the Business plan, monitoring – from €450 a month.
Compare care plans →Frequently asked questions about Shopware emergency support
How fast do you reply?
On working days you get a written first assessment within 4 hours – in English or German, with the likely cause, the next steps and a fixed price. The 4 hours are for the first assessment, not for the fix.
What are your working hours?
Monday to Friday, 9:00–17:00 CET. If you report it after 17:00, the 4 hours start at 9:00 on the next working day.
What happens at the weekend?
You can report emergencies at the weekend too. If someone from our team is on duty, we reply as soon as possible – otherwise on the next working day. The 4 hours apply on working days only.
How much does emergency help cost?
From €390 excl. VAT. We name the exact price in the first assessment, before we start work. Express with priority over ongoing jobs: from €590 excl. VAT.
Do you need access to the shop?
For the first assessment, the description and the shop URL are enough. To fix the problem we need admin and usually server access, which you can revoke when we are done.
Can an agency report an emergency for a client?
Yes. We talk only to you, or to your client in your agency’s name – as you prefer.