Shopware maintenance and care plans: prices and what’s included
Shopware care plans with fixed monthly hours
A care plan is maintenance and ongoing development from one team. You know every month what you pay and who looks after your shop: named developers, not a ticket queue. Agencies can resell the plans to their own clients.
Basic
€450 / month
- 1 developer day (8 hours) included
- Agreed response time: 48 hours (working days)
- Shopware and plugin updates
- Backup checks
Business
€840 / month
- 2 developer days (16 hours) included
- Agreed response time: 24 hours (working days)
- Uptime and security monitoring
- Monthly report
Pro
€1,200 / month
- 3 developer days (24 hours) included
- Agreed response time: 8 hours (working days)
- Monitoring and report
- Ongoing development
All prices excl. VAT. Response means a first reply from a developer, not a fix. Extra hours €65. More than 3 developer days a month: ongoing cooperation from €50 per hour. Minimum term 3 months, then cancellable monthly.
Shopware maintenance plans compared: hours, response times, prices
| Service | Basic | Business | Pro |
|---|---|---|---|
| Price (excl. VAT) | €450 / month | €840 / month | €1,200 / month |
| Developer time included | 1 day (8 hours) | 2 days (16 hours) | 3 days (24 hours) |
| Effective hourly rate | €56 | €53 | €50 |
| Agreed response time (working days) | 48 hours | 24 hours | 8 hours |
| Shopware & plugin updates | ✓ | ✓ | ✓ |
| Backup checks | ✓ | ✓ | ✓ |
| Uptime & security monitoring | – | ✓ | ✓ |
| Monthly report | – | ✓ | ✓ |
| Ongoing development | – | – | ✓ |
| Emergency help | Express from €590 | Priority, from plan hours | Priority, from plan hours |
More than installing updates
We don’t just keep your shop up to date. We look at processes, loading times and plugins and suggest what is worth doing – so maintenance leads to real improvements. Often that means fewer Store plugins and lower licence costs.
For agencies too
Resell our care plans to your clients under your brand. We work in the background, the client stays yours.
How we start working on your shop
- 1Free plugin auditWe check your shop and show risks and possible savings on licences.
- 2OnboardingAccess, documentation and a backup check.
- 3Ongoing careAccording to the plan you choose.
Frequently asked questions
How much does Shopware maintenance cost?
Our care plans cost €450, €840 or €1,200 a month excl. VAT, with 8, 16 or 24 developer hours included. A single update without a plan gets a fixed quote; extra hours cost €65.
What does “response time” mean?
It is the agreed time, on working days, until a developer gives you a first reply. It is not the time to a fix. For shop-down emergencies we give a written first assessment within 4 hours on working days.
What happens to unused hours?
They roll over to the following month – for one month at most.
How much do extra hours cost?
€65 per hour excl. VAT. If you regularly need more than 3 developer days a month, we bill ongoing cooperation from €50 per hour, agreed before the work starts.
How long is the contract?
At least 3 months, then cancellable monthly.
Do you look after shops built by other agencies?
Yes. We start with an audit, then we take over.
Can my agency resell the plans?
Yes. We invoice your agency, you set the price for your client. We work under your brand.
Do you also look after WordPress sites?
Yes, in separate plans: €149, €290 or €490 a month (excl. VAT).
Where is your team based?
In Gliwice, Poland – CET time zone, contract under EU law, data processing agreement under Art. 28 GDPR.
Not sure which plan you need?
Start with a free plugin audit, or send us a few lines about your shop. We reply in writing, usually within one working day.